Experience Our Friendly & Knowledgeable Services
Frequently Asked Questions!
FAQs
Chula Vista Extra Public Self Storage units want you to know how storage works so that you
can have a great self-storage experience. Here are the answers
to some frequently asked questions.
How do
I choose the right size and get started?
How far in advance can I make a reservation?
Can I rent on the telephone?
What do I need to provide when I rent?
When can I access my storage unit?
Can I drive onto the facility or do I
need a code?
What do I do if I lose my key or access code?
Does Extra Storage
provide locks?
Can I buy boxes and other packing materials
from Extra Storage?
What is the difference between an indoor and
outdoor “drive up†unit?
What is a roll up door?
Do you have moving aids available?
Are moving trucks available?
After I rent, can my spouse, kids or
friends have access too?
Do you offer vehicle storage?
What does “on-site†manager mean?
Do I need to give you notice when I move
out?
What should or should not be stored in a
self storage unit?
Do you require me to have insurance on
my stored goods?
What security options should I look for
in a self storage facility?
Payment FAQs
What are the payment terms?
AutoPay
Pay by debit and/or
credit card
Pay by mail
Pay in person
Frequently Asked Questions
How do I choose the right size and get started?
Sizes range from 5x5, or 25 square feet, to 10x30, or 300 square
feet and 9’ high (all dimensions are approximate). Choosing
the right size is easy with the use of our size guide . To
determine the sizes available, click here. Reserve on line or
contact one of our helpful Extra Storage Facility Managers at
(619) 427-2122 or check online
Extra-Storage.net
How far in advance can I make a reservation?
At Extra Storage you can reserve your unit on line or by calling
us. Reservations can be made up to 30 day before moving in on
unit sizes that are available.
Can I rent on the telephone?
We can reserve on line or on the telephone. Completing the
rental process in person at the facility is required before move
in.
What do I need to provide when I rent?
We will need two different addresses in the United States (one
is an alternate emergency contact), a copy of your license or
government issued photo ID, and a telephone number to reach you
with.
When can I access my storage unit?
Extra Storage is open 7 days a week. The gate access hours are
the hours that you have access to your unit. Gate Access is
Monday through Saturday 7 a.m. – Close 6:30 p.m. and Sunday
7:00 a.m. – Close 5:00 p.m. The office hours are the hours
that the Facility Manager is available to assist you with your
storage needs and/or moving supplies. The office is open Monday
through Saturday 9 a.m. – 6 p.m. and Sunday 10 a.m. – 5 p.m.
Can I drive onto the facility or do I
need a code?
Extra Storage has an electronic gate system which can only be
opened by a security code that is assigned to each individual
tenant. The code monitors who enters and exits the facility.
What do I do if I lose my key or access
code?
Call or visit your Extra Storage Facility Manager during office
hours for assistance.
Does Extra
Storage provide locks?
New sealed Disk Locks are available at our low purchase cost
directly from Extra Storage. Extra Storage requires Disk type
locks for the maximum protection of your stored goods. Whether
you purchase a new Disk lock from Extra Storage or another
vendor, It is your lock and your key. Extra Storage does not
keep a key to your storage unit.
Can I buy boxes and other packing materials
from Extra Storage?
Yes. Extra Storage offers a variety of boxes, tape, protective
wrap, furniture covers and packing materials. For your
convenience Extra Storage is open 7 days per week. You do not
need to be a storage customer to buy supplies.
What is the difference between an indoor
and outdoor “drive up†unit?
An indoor unit is within the property and requires you to go
inside to access your unit. An outdoor or “drive up†unit
has a roll up door and is generally located on the first floor
and can be accessed directly by driving up to the unit which
provides the ability to load directly into the unit.
What is a roll up door?
Roll-up doors provide the largest opening to a storage unit and
are accessed by sliding a latch and rolling the door upward,
similar to the motion of a garage door.
Do you have moving aids available?
Yes, Extra Storage has complementary moving aids. If you need a
cart, please let anyone of our Extra Storage Staff know and they
will be happy to assist you.
Are moving trucks available?
Extra Storage can refer you to moving truck companies that offer
special discounts for our Extra Storage Customers. Check out our
website “other†tab for links to local companies or contact
our facility staff for more details.
After I rent, can my spouse, kids or
friends have access too?
When you rent from Extra Storage you can allow access for the
other people that you specify on your Rental Agreement (or
restrict access only to yourself).
Do you offer vehicle storage?
Yes, Extra Storage has vehicle storage parking spaces for rent.
What does “on-site†manager mean?
An on site storage manager means that one of more employees,
usually the on site managers stay in an apartment that is on
site at the facility.
Do I need to give you notice when I move
out?
Yes, five days notice is required. Remove your lock and let the
office staff know when you have completely vacated your unit so
that you will not incur unnecessary charges.
What should or should not be stored in
a self storage unit?
Self-storage is an excellent option for storing many different
types of items from your home and/or business. Think of your
storage unit as a garage or supply room.
When planning what to store in your unit, whether for business
or personal purposes, consider that all storage facilities have
restrictions on what they will allow you to store on their
premises. This is for the protection of not just you and your
belongings, but the facility staff and other customers and their
goods. You will be required to sign a lease indicating that you
understand and agree to adhere to the rules and restrictions for
what items are allowable. As a general rule, any item or
material that is considered “intrinsically dangerous†will
not be allowed.
In preparation for renting a storage unit, make out a
preliminary list of the items you wish to store. Call ahead to
Extra Storage to review what you will be storing to ensure that
you’ll be in full compliance with the list of allowable items.
Full disclosure of what you will be storing is required. This
will prevent any related inconvenience upon arriving.
Combustible, Flammable, Hazardous or Toxic Materials Considered
“intrinsically dangerous,†these include but are not limited
to; gasoline, compressed gas, propane tanks, kerosene, lamp and
motor oil, acid, grease, corrosives, fertilizer, paint,
cleaners, chemicals, narcotics, or hazardous, toxic or
biological waste. Asbestos or products containing asbestos are
not allowed. You also cannot store fireworks, explosives,
weapons or ammunition.
Tires & Vehicles Storing vehicles is generally acceptable, as
long as they are registered, insured and in operational
condition. Extra Storage does not allow more than four tires in
your self-storage unit because of the cost to dispose of them.
Medical/Pharmaceutical Supplies & Equipment Sales
representatives may find a self-storage unit a convenient place
to store and manage supplies and samples. It is a useful way to
keep your products organized and accessible without using up
your office space or filling your trunk. While most supplies are
acceptable, anything that contains radioactive materials cannot
legally be stored.
Construction Equipment Construction workers find it convenient
to stop by their storage unit on the way to the job site and
pick up any needed equipment or materials. However, please check
with the self-storage facility before planning to store any
construction equipment/tools. One tool - Bolt Cutter is
prohibited within the Extra Storage facility.
Perishable Food and Animal Products Any canned foods can be
stored in a storage unit. However, perishable and boxed foods
are not allowed as they attract rodents and pests.
Other Prohibited Items Appliances and/or other electrical items
such as refrigerators, freezers, generators, space heaters are
strictly prohibited and may not be plugged in or used within a
storage unit. People are not allowed to sleep in or live in any
storage unit. Animals or plants, alive or dead and any stolen
items are strictly prohibited. Refer to paragraph Combustible,
Flammable, Hazardous or Toxic Materials for other prohibited
materials.
Do you require me to have insurance
on my stored goods?
Yes, you are responsible for the items that you are storing at
Extra Storage and insurance for your belongings is required.
You may think that successful self-storage means your extra
stuff is out of sight, out of mind. But it’s just as easy to
overlook insuring your prized possessions when they’re stored
remotely. In most cases, your homeowner’s or renter’s
insurance policy will offer little or no coverage for the
contents of a storage unit.
Self-storage facilities don’t automatically offer coverage
either. Although your lease should include coverage of any
damage that occurs to the storage building itself, this
protection does not extend to your business or personal
belongings. Additional insurance is offered at the time of
rental for a minimal monthly fee. This small investment
translates into some notable benefits:
• Low cost / low deductible – You may be able to save quite
a bit on the cost of insuring your items by going with a
self-storage facility policy. For example, at Extra Storage we
provide you with a Deans & Homer Insurance Brochure. They offer
several levels of insurance coverage for your belongings for
affordable monthly rates. Their insurance covers damage to your
belongings in the event of a variety of accidental
circumstances, including fire, water damage, and theft. The
deductible is only $100, which is significantly less than that
of a homeowner’s insurance policy.
• Separate deductible – Claims are filed directly through
Deans & Homer Insurance Company, rather than your own insurance
company. Therefore, these claims will not affect the amount of
your monthly homeowner’s or renters insurance premium, nor
cause your personal or business policy to be cancelled.
• In-transit coverage - Insurance policies offered through
most storage facilities cover any items that are damaged in
transit -- up to a 50-mile radius. This is coverage that is most
likely not offered through your homeowner’s or renter’s
insurance policy.
• Supplemental coverage - If you are a business owner, you may
already have insurance that covers equipment and other items
you’ll be storing in a self-storage unit. However, you may
wish to consider investing in the insurance offered by the
storage facility, as it provides good supplemental coverage for
your items.
Most items commonly stored are covered under self-storage
insurance policies, one common exception is vehicles. Most
policies require stored vehicles to be covered by an auto
insurance policy. If storing a vehicle, you will need to provide
proof of this coverage when you sign your storage rental lease.
Whether you are planning to store your personal belongings or
items for your business, make sure to calculate how much you
estimate your items are worth. That way, you can purchase the
appropriate amount of insurance to covered your belongings.
What security options should I look
for in a self storage facility?
Security measures vary according to geographic location,
facility policy and cost. Below are some items to keep in mind
when looking for storage that works for you.
Facility Hours
For security purposes, self-storage properties have set hours
during which renters can enter the property and access their
storage unit. The property’s security system will prevent you
from entering the property other than during these hours. If
your schedule is different than the hours the storage facility
is open, storage access may become difficult to you. Be sure to
ask what times and days you will be allowed to access your
space.
Locks & Security Systems
Although no security system is foolproof, there are security
features that the facility should have to make sure both you and
your stored property are as safe as possible:
• Choose a facility that is completely fenced and well lit.
• Choose a facility that has a keypad entry system at the main
gate. During the rental process you will be given a unique
access code, which you’ll use to gain entry to the facilities
main gate keypad system. In addition to using the code, you will
be responsible for supplying or purchasing a Disk lock for your
individual storage unit. Remember that you will have the only
key to your individual lock.
• Choose a facility that has at least one video surveillance
camera at the main gate. This backs up the keypad entry system
with a chronological visual history of who has entered and
exited the facility.
Manager on Site
Some storage facilities are managed by a staff member or owner
who lives on site. Although having an on site managers provides
an additional level of security, it does not mean that someone
is monitoring the facility security at all times.
Deliveries
If you’re a business owner, and will may need to have
deliveries accepted at your unit. If so, there are several
additional questions you should ask before renting:
1. Can the storage facility accept deliveries on your behalf?
2. Are deliveries limited to specific times and days?
3. If deliveries are accepted, can they be delivered right to
your storage unit?
4. If they can be delivered right to your storage unit, what is
the maximum size of the delivery trucks that can enter the
property and drive up to your unit?
5. Does the property manager need to be present or can the
delivery be made without the manager there?
What are the payment terms?
Extra Storage provides month-to-month rentals and monthly
payment terms. For your convenience we have a variety of payment
options to choose from.
AutoPay
Enroll in person at Extra Storage and we will automatically
debit your bank account or charge your Mastercard®, Visa®,
Discover®, or American Express® credit card for your monthly
storage rent.
Pay by debit and/or
credit card
We accept debit and major credit cards payments including
MasterCard®, Visa®, Discover®, or American Express®.
Pay by mail
Mail your payment to Extra Storage. Be sure to include your
storage unit number on your check or money order.
Pay in person
Extra Storage is open 7 days and accepts payment by cash, check,
debit or credit card.
Learn More About Chula Vista Extra Public Self Storage units!!
Chula Vista Extra Public Self Storage units are designed with the
security of your belongings, your budget and convenience in
mind. For all your personal and commercial storage needs,
we have 24 hour on site management available to ensure the
safety and security of all your belongings.
Call the Extra Storage professional team at 1-619-427-2122 or
email us
lease@extra-storage.net
